FAQs

1. Q: Are there any additional charges beyond the product cost?

A:
No, we believe in complete transparency! At Naturablume:

  • No service fees. No hidden costs.
  • You only pay for the product cost and shipping fees, where applicable (Country) VAT will be applied otherwise it's ignored. 

Our shipping fees are applied per shipment, not per product, ensuring fair and predictable costs. 

2. Q: Who is responsible for customs and duty taxes?

A:
At Naturablume, we strive to make your shopping experience as seamless as possible. However, please note the following regarding customs and duty taxes:

  • Buyer's Responsibility: Customs and duty taxes are the responsibility of the buyer.
  • Accurate Information: For detailed and accurate information about import taxes, we recommend checking with your country’s customs office.
  • Shipping Fees: The shipping fee you pay to us only covers freight charges. It does not include any customs duties, VAT, or other costs associated with importing the products.

The importer (customer) is responsible for handling any additional costs, such as:

  • Customs duties.
  • Value-added taxes (VAT).
  • Any other incidental charges related to customs clearance.

We encourage you to review your local regulations to ensure a smooth delivery process.

3. Q: Is there a limit on order quantity?

A:
Yes, the maximum number of orders per product is 99.

If you're interested in ordering more than 99 units or exploring wholesale options, feel free to reach out to us via email at info@naturablume.com. We’ll be happy to assist you!

4. Q: How does the shipping process work, and what are the fees?

A:
At Naturablume, we aim to make the shipping process simple and transparent. Here’s what you need to know:

  1. Shipping Fees
    • Shipping fees are charged per order, not per product.
  2. Order Processing Time
    • Orders are processed within 0-2 business days.
    • Note: Processing times may vary depending on the product or unforeseen circumstances.
  3. Estimated Delivery Time (including order processing)
    • FedEx (Express) (All Countries): Delivery in 3-5 business days.
    • K-Packet (Specific Countries):
      • United States (excluding Hawaii, Guam, Saipan), Australia, Brazil, Canada, China, Germany, Spain, France, England (GB), Hong Kong, Japan, Malaysia, Philippines, Russia, Singapore, Thailand, Taiwan, and Vietnam.
      • Standard Delivery in 2-3 weeks.

For more details or specific shipping inquiries, feel free to contact us.

5. Q: Do you offer order tracking?

A:
Yes, we provide full transparency for your orders!

  • Once your order has been handed over to the carrier, you can find the tracking number and tracking link in your order list.
  • Additionally, we share packing videos of your orders on our YouTube channel for a more personalized experience.

Stay informed every step of the way!

6. Q: What should I do if I receive a damaged, wrong, or missing shipment?

A:
If you encounter any issues with your shipment, follow these steps to help us resolve the problem quickly:

  1. Provide the following photos:
    • A clear photo of the shipping waybill (attached to the package).
    • A photo of the entire box with the shipping waybill visible.
    • A photo of the entire product in question.
  2. Keep all original materials:
    • Please do not dispose of the waybills or boxes, as they may be required for returns or claims.

Contact us with these details, and we’ll work with you to resolve the issue as soon as possible. Your satisfaction is our priority!

7. Q: What level of damage qualifies for a refund or return?

A:
We assess damages based on the condition of the product itself:

  • Non-refundable/non-returnable: If the shipping box or packaging is damaged, but the product inside is in perfect condition, it will not be considered a damaged item.
  • Refundable/returnable: If the product itself is damaged, we will assist you with a refund or return.

Please ensure the product is fully inspected upon receipt and contact us if you have any concerns.